Refund Policy

30-day money-back guarantee

If you're not satisfied with your purchase, you can request a full refund within 30 days of the charge date. This applies to initial subscriptions and renewal payments alike.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net using the email address you paid with, or contact our support team from the app and we'll help you through it.

What happens after a refund

• Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
• When a subscription is refunded, access to Harmony Pro features ends at the end of the current billing period.
• Your account and household data remain available; only the paid features are locked until you subscribe again.

Cancelling instead of refunding

If you simply want to stop being charged, you can cancel your subscription at any time from the app. Cancelling stops future renewals; payments already made fall under this Refund Policy.

Payment and billing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Billing, taxes, and payment mechanics are covered by Paddle's Buyer Terms and Refund Policy.